Last updated: October 2026
Digital Products
Gift cards are digital codes that can be used as soon as they are delivered. For this reason, a delivered code cannot be cancelled, returned or exchanged, unless it is faulty as described below.
When You Get a Refund or Replacement
- The code is invalid, already used or has no balance when you first try to redeem it.
- We delivered the wrong card or value.
- You were charged but did not receive your code.
- We cancelled the order, for example because of a pricing error or a failed security check.
How to Claim
- Contact support@reloadly.shop or use the contact form within 48 hours of delivery.
- Include your order number and a screenshot of the error message from the brand.
- We verify the code with the issuer. If it is faulty we send a replacement or refund you to the original payment method, usually within 5 to 10 business days.
What Is Not Refundable
- Codes that were redeemed, shared or used.
- Buying the wrong region or the wrong brand by mistake. Please check the region before you pay.
- Change of mind after the code has been delivered.
Right of Withdrawal (EU and UK)
You normally have 14 days to withdraw from an online purchase. For digital content, you lose this right once delivery has started with your prior express consent and your acknowledgement that you lose the right. You give this consent when you place your order. Your statutory rights for faulty products are not affected.
Cashback on Cancelled or Refunded Orders
If an order is cancelled or refunded, the 10% cashback for that order is cancelled, or removed from your wallet if it was already credited. Each order earns cashback once only.
Selling to Us
Once your card is verified and the payout is sent, the sale is final. If the code is invalid or already used, no payment is made.